Solutions Support
Helpdesk ticketing
Requests arrive by email, WhatsApp and walk-ins, some are forgotten, and no one knows how long things take to fix.
Who it's for
What's inside
One inbox for every request
Tickets from email, web form and staff portal in one place.
Assignment
Route tickets by category, team or workload.
Priorities and SLAs
Response and fix targets, with alerts before they are missed.
Self-service portal
Staff or customers raise tickets and follow their progress.
Knowledge base
Answers to common problems, so people can help themselves.
Asset records
Link tickets to the laptop, device or equipment involved.
Satisfaction survey
A quick rating when the ticket is closed.
Reports
Volume, response times, SLA results and recurring issues.
Connects with
- Microsoft 365 sign-in
- Task management
AI that helps
Sort and route new tickets, suggest replies from past answers, and summarise long threads.
Add-ons
- IT support plan from LOWCHS
- Asset management
- Task management
Questions
Can we use it for more than IT?
Yes. Facilities, HR and customer support can each have their own queues in the same system.
Can LOWCHS run the helpdesk for us?
Yes, through our IT support plans. What our team handles is agreed in the plan.
Need a helpdesk ticketing system?
Tell us how your team works today. We'll show you what we would build and give you a clear quote.